1. About Us

Vaylenza is a UK-based eCommerce business operating from:

45 Coles Green Road
London NW2 7ES
United Kingdom

By using our website or placing an order, you agree to these Terms of Service.

2. Eligibility

By placing an order, you confirm that:

• You are at least 18 years old or have permission from a legal guardian.
• The information you provide is accurate and complete.
• You are legally capable of entering into binding contracts.

3. Orders & Contract Formation

When you place an order, you will receive an order confirmation email. This email confirms receipt of your order but does not constitute acceptance.

A contract is formed once your order is dispatched.

We reserve the right to refuse or cancel orders if:

• A product is unavailable
• Pricing errors occur
• Fraud or unauthorized activity is suspected

4. Pricing & Payment

All prices are listed in GBP (£) and include applicable UK taxes unless stated otherwise.

Payment must be made in full at checkout through our secure payment providers.

We reserve the right to update pricing at any time. However, confirmed orders will not be affected.

5. Shipping & Delivery

Delivery times and shipping terms are outlined in our Shipping Policy.

Delivery estimates are provided in good faith but are not guaranteed.

6. Returns & Refunds

Your rights regarding cancellations, returns, and refunds are explained in our Return & Refund Policy.

Nothing in these Terms limits your statutory rights under UK consumer law.

7. Product Information

We make every effort to ensure product descriptions, images, and specifications are accurate. However, minor variations may occur.

If a product is faulty or not as described, your rights are protected under the Consumer Rights Act 2015.

8. Intellectual Property

All content on this website, including text, images, logos, and designs, is the property of Vaylenza unless otherwise stated.

You may not reproduce, distribute, or use our content without prior written permission.

9. Limitation of Liability

We do not exclude or limit liability where it would be unlawful to do so, including liability for:

• Death or personal injury caused by negligence
• Fraud or fraudulent misrepresentation
• Breach of your statutory consumer rights

To the extent permitted by law, we are not liable for indirect or consequential losses.

10. Website Use

You agree not to misuse our website, including:

• Introducing malicious software
• Attempting unauthorized access
• Engaging in fraudulent activity

11. Privacy & Data Protection

Your personal data is processed in accordance with our Privacy Policy and Cookie Policy.

12. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the jurisdiction of the courts of England and Wales.

13. Changes to These Terms

We may update these Terms periodically. The latest version will always be available on this page.