Payments Policy

Payments Policy — Vaylenza

This Payments Policy explains the payment methods we accept, how transactions are processed, and important information regarding billing and security.


Visa & Mastercard Only Secure Transactions UK Law Compliant Fraud Protection

1. Accepted Payment Methods

We accept secure online payments via the following methods:

  • Visa
  • Mastercard

No other payment methods are currently available. The available options will be displayed at checkout.

2. Currency

All prices are in British Pounds Sterling (GBP £).

Payments from outside the UK may be subject to currency conversion by your bank or card provider.

3. Payment Processing

Payments are securely processed through trusted third-party payment gateways.

  • We do not store full credit or debit card details on our servers.
  • All payment information is encrypted using industry-standard security measures.

Orders are only processed once payment has been successfully authorised.

4. Order Confirmation

Once payment is completed, you will receive an order confirmation email. If payment fails, the order will not be processed.

5. Failed or Declined Payments

If your payment is declined, please:

  • Check that card details are correct
  • Ensure sufficient funds are available
  • Contact your bank if necessary

We are not responsible for fees imposed by your bank for declined transactions.

6. Fraud Prevention

To prevent fraud, we may verify certain orders. We may request additional information or cancel orders where suspicious activity is detected.

7. Refunds

Refunds are processed according to our Return & Refund Policy.

  • Refunds are issued to the original payment method.
  • Processing times may vary depending on your bank or card provider.

8. Contact Information

Business Name: Vaylenza
Address: 45 Coles Green Road London NW2 7ES
Phone: +44 7346 676979
Email: support@vaylenza.com

Operating Hours:
Monday – Friday (9:00 AM – 5:00 PM)
Saturday and Sunday: Closed

Time Zone: (GMT+00:00) Greenwich Mean Time (London)

Response Time: Within 24 hours

Last Updated: 3 March 2026