Payments Policy
Payments Policy — Vaylenza
This Payments Policy explains the payment methods we accept, how transactions are processed, and important information regarding billing and security.
1. Accepted Payment Methods
We accept secure online payments via the following methods:
- Visa
- Mastercard
No other payment methods are currently available. The available options will be displayed at checkout.
2. Currency
All prices are in British Pounds Sterling (GBP £).
Payments from outside the UK may be subject to currency conversion by your bank or card provider.
3. Payment Processing
Payments are securely processed through trusted third-party payment gateways.
- We do not store full credit or debit card details on our servers.
- All payment information is encrypted using industry-standard security measures.
Orders are only processed once payment has been successfully authorised.
4. Order Confirmation
Once payment is completed, you will receive an order confirmation email. If payment fails, the order will not be processed.
5. Failed or Declined Payments
If your payment is declined, please:
- Check that card details are correct
- Ensure sufficient funds are available
- Contact your bank if necessary
We are not responsible for fees imposed by your bank for declined transactions.
6. Fraud Prevention
To prevent fraud, we may verify certain orders. We may request additional information or cancel orders where suspicious activity is detected.
7. Refunds
Refunds are processed according to our Return & Refund Policy.
- Refunds are issued to the original payment method.
- Processing times may vary depending on your bank or card provider.
8. Contact Information
Business Name: Vaylenza
Address: 45 Coles Green Road London NW2 7ES
Phone: +44 7346 676979
Email: support@vaylenza.com
Operating Hours:
Monday – Friday (9:00 AM – 5:00 PM)
Saturday and Sunday: Closed
Time Zone: (GMT+00:00) Greenwich Mean Time (London)
Response Time: Within 24 hours
Last Updated: 3 March 2026