Shipping Coverage

Free standard shipping is available throughout the United Kingdom.

We currently ship within the UK only.

Order Cut-Off Time

Orders placed before 5:00 PM (GMT+00:00) Greenwich Mean Time (London) on a business day will begin processing the same day.

• Orders placed after 5:00 PM will be processed the next business day.
• Orders placed on weekends or UK public holidays are processed on the next business day.

Handling Time (Order Processing)

All orders are processed within 1–3 business days (Monday–Friday, excluding public holidays).

• Order verification and confirmation
• Quality check
• Secure packaging
• Dispatch preparation

During peak seasons or promotions, processing times may be slightly extended. We will always aim to dispatch as quickly as possible.

Transit Time (Shipping Time)

Once dispatched, delivery typically takes 5–7 business days within the United Kingdom.

Total Estimated Delivery Time: 6–10 business days (Handling + Transit).

Shipping Carriers

We ship using trusted carriers such as FedEx and Royal Mail.

• The carrier is selected based on delivery location and service availability.
• Some parcels may be transferred between logistics partners for final-mile delivery.

Tracking Information

Once your order is dispatched, you will receive a confirmation email with tracking details (when available).

• Please allow 24–48 hours for tracking updates after dispatch.
• Status such as “Label Created” means the parcel is awaiting the carrier’s first scan.

Delivery Address Responsibility

Please ensure your delivery details are complete and accurate at checkout.

• Include house/building number, street, city, and postcode.
• Incorrect or incomplete addresses may cause delays.
• If a parcel is returned due to incorrect address or failed delivery attempts, a reshipping fee may apply.

Shipping Delays

Delivery times are estimates and not guaranteed. Delays may occur due to:

• Carrier network congestion
• Severe weather conditions
• Public holidays
• Operational or logistical disruptions

If your order exceeds 10 business days in total delivery time, please contact us and we will investigate promptly.

Lost, Missing, or Damaged Packages

• Missing Delivery: If tracking shows “Delivered” but you have not received your parcel, check with neighbours or household members before contacting us.
• Damaged Items: Please email clear photos of the packaging and item within 48 hours of delivery.

We will assist in resolving the issue in accordance with UK consumer protection laws.

Customs, Duties & Taxes

All orders shipped within the United Kingdom are delivered with no additional customs duties or import taxes.

Delivery Confirmation & Risk

Risk of loss transfers to the customer once the carrier confirms delivery to the address provided at checkout. However, we will reasonably assist in resolving carrier-related issues when possible.